Terms Of Service
Effective Date: 7/4/26
Millcraft LLC d/b/a Millcraft Custom Closets
11 Kenny Roberts Memorial Dr, St. 3, Suffield, CT 06078
Phone: 413-887-3770 · Email: ethan@millcraftcabinetry.com · Website: millcraftclosets.com
Millcraft LLC, doing business as Millcraft Custom Closets (“Millcraft,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request an estimate, communicate with us, or use our services.
1. Our Services Millcraft provides commercial cabinetry, architectural millwork, custom casework, countertops, fabrication, project coordination, installation, and related services for general contractors, commercial clients, and project partners. Specific project scope, pricing, timelines, materials, and responsibilities will be described in written estimates, quotes, proposals, contracts, purchase orders, or other project documents.
2. Estimates, Quotes, and Project Information Any estimate, quote, proposal, or project information we provide is based on the information available at the time it is prepared. Pricing, timelines, material availability, and scope may change if project details change, field conditions differ, drawings are revised, or additional work is requested. A project is not accepted or scheduled until Millcraft confirms acceptance in writing.
3. Customer Responsibilities Customers, contractors, and project partners are responsible for providing accurate and complete project information, and for communicating changes, delays, or site conditions promptly.
4. Website Use You agree to use our website only for lawful purposes, and not to submit false or harmful information, attempt unauthorized access, interfere with site operation or security, upload malicious code, or violate applicable law.
5. Communications By contacting Millcraft — by form, phone, email, or text — you authorize us to contact you regarding your inquiry, estimate, project, service request, account, scheduling, invoices, and related business communications.
6. SMS/Text Messaging Terms Millcraft may send text messages to customers, contractors, project partners, and contacts who provide their phone number and consent to receive text messages from us. Program Name: Millcraft Custom Closets SMS Communications
Program Description: Project inquiries, estimates, quotes, appointments, scheduling, project coordination, service updates, delivery/installation updates, invoices, payment reminders, follow-ups, and customer support
Message Frequency: Varies depending on your inquiry, project status, appointment schedule, and communication needs.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out (STOP): Reply STOP at any time to opt out. A confirmation message may follow, after which no further texts are sent unless you consent again.
Help (HELP): Reply HELP, or contact us at 413-887-3770 or ethan@millcraftcabinetry.com.
Consent: Consent to receive text messages is not a condition of purchasing any goods or services from Millcraft.
Privacy: Handled per our Privacy Policy.
Reply STOP at any time to opt out of text messages
7. Email Communications We may send emails related to inquiries, estimates, quotes, proposals, scheduling, project coordination, invoices, payments, customer support, and business updates. You may request that we stop non-essential emails; we may still send transactional or project-related emails when necessary.
8. Payments and Invoices Payment terms, deposits, progress payments, final payments, accepted methods, due dates, and any late fees will be stated in the relevant estimate, quote, proposal, invoice, or contract. Failure to pay when due may result in delays, suspension of work, additional charges, or collection activity, subject to applicable law.
9. Scheduling, Delays, and Site Conditions Project schedules depend on timely approvals, material availability, site readiness, access, and coordination with other trades. Millcraft is not responsible for delays caused by incomplete information, customer changes, site conditions, other trades, material shortages, weather, or events outside our reasonable control.
10. Changes to Scope Any change to project scope, materials, schedule, drawings, specifications, or requested work may result in additional charges and schedule adjustments, and may require written approval.
11. Materials, Photos, Drawings, and Project Content If you provide photos, drawings, plans, specifications, or other project materials, you represent that you have the right to share them with Millcraft for project review, estimating, fabrication, installation, and related purposes.
12. Intellectual Property All content on our website — text, images, logos, graphics, designs, and layout — is owned by or licensed to Millcraft and may not be copied, reproduced, or used without prior written permission.
13. No Guarantee of Website Availability We try to keep our website available and accurate but do not guarantee it will always be available, error-free, secure, or current, and may update or remove content at any time.
14. Disclaimer Website content is provided for general informational purposes only and does not create a contract, warranty, or guarantee of service availability, pricing, or project outcome. Any specific commitment must be confirmed in a written estimate, proposal, contract, or agreement.
15. Limitation of Liability To the maximum extent permitted by law, Millcraft will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, communications, or services. Our liability for any claim will be limited to the amount paid to Millcraft for the specific service giving rise to the claim, unless otherwise required by law or agreed in writing.
16. Indemnification You agree to indemnify and hold harmless Millcraft, its owners, employees, contractors, and representatives from claims arising from your misuse of our website, violation of these Terms, or inaccurate information you provide.
17. Privacy Policy Your use of our website and communications with us are also governed by our Privacy Policy.
18. Governing Law These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.
19. Changes to These Terms We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.
20. Contact Us If you have questions about these Terms, please contact us using the details above