Privacy Policy
Effective Date: 7/4/26
Millcraft LLC d/b/a Millcraft Custom Closets
11 Kenny Roberts Memorial Dr, St. 3, Suffield, CT 06078
Phone: 413-887-3770 · Email: ethan@millcraftcabinetry.com · Website: millcraftclosets.com
Millcraft LLC, doing business as Millcraft Custom Closets (“Millcraft,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request an estimate, communicate with us, or use our services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including your name, phone number, email address, company name, project address or service location, project details (plans, drawings, photos,
specifications, or messages), billing/estimate/invoice/payment information, and anything else you provide by phone, text, email, website form, or in person. We may also collect limited technical information when you visit our website, such as browser type, device information, pages visited, and general usage data, through standard website tools, cookies, analytics tools, or similar technologies.
2. How We Use Your Information
We use the information we collect to respond to inquiries and requests; provide estimates, quotes, proposals, and project information; schedule appointments, site visits, measurements, deliveries,
installations, and follow-ups; communicate about commercial cabinetry, architectural millwork, casework, countertops, and related services; manage customer relationships and project communication; send invoices, payment reminders, receipts, and service-related updates; provide customer support; improve our website, services, operations, and communication; maintain business records; and comply with legal, tax, insurance, accounting, and regulatory obligations.
3. Text Message and SMS Communications
By providing your phone number to Millcraft, you consent to receive text messages from us related to your inquiry, estimate, project, scheduling, service updates, invoices, follow-ups, and customer support, which may include responses to inquiries, estimate/quote follow-ups, appointment scheduling and reminders, project coordination, delivery or installation updates, service updates, invoice or payment reminders, and customer support messages.
Message frequency varies depending on your interaction with us and the status of your project. Message and data rates may apply. You may opt out at any time by replying STOP. After you reply STOP, we may send a confirmation
message and then stop sending you text messages unless you provide consent again. For help, reply HELP or contact us directly at 413-887-3770 or ethan@millcraftcabinetry.com. Consent to receive text messages is not a condition of purchasing any goods or services from Millcraft.
4. How We Share Information
We do not sell, rent, or trade your personal information. We may share information only when necessary to operate our business, provide services, or comply with legal obligations — including with service providers
who help us operate our website, communications, scheduling, customer management, or payment processing; subcontractors, vendors, suppliers, installers, or project partners; professional advisors such as accountants, attorneys, insurers, or consultants; and government agencies, regulators, or courts when required by law.
5. SMS Data Sharing
We do not sell, rent, or share SMS consent, phone numbers, or text messaging data with third parties or affiliates for their own marketing or promotional purposes. Information related to text messaging may be shared only with service providers that help us deliver, manage, or support our text message communications, and only as necessary to provide those services.
6. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. No website, system, or method of electronic transmission is completely secure, and we cannot guarantee absolute security.
7. Cookies and Website Analytics
Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site, improve performance, and support basic website functionality. You can adjust your browser settings to refuse cookies; some parts of the site may not function properly if cookies are disabled.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage business operations, maintain records, resolve disputes, comply with legal obligations, and enforce our agreements.
9. Your Choices and Rights
You may contact us to request that we update, correct, or delete personal information we maintain about you, subject to legal, accounting, contractual, or recordkeeping requirements. You may also opt out of text messages at any time by replying STOP. To make a privacy request, contact us using the details above.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.
11. Children’s Privacy
Our services are intended for businesses, contractors, property owners, and adults. We do not knowingly collect personal information from children under 13, and will take reasonable steps to delete any such information if we become aware of it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us using the details above.